Profile

Business process outsourcing can be defined as the transfer of an organisation entire non-core but crtitical business process/function to an external vendor who uses an IT-based service delivery. By doing so, Business Process Outsourcing helps an organization concentrate on its core competencies, improve efficiency, reduce cost and improve shareholders' value. Though IT outsourcing has been happening for so many years, an increased momentum has been witnessed since the late 1990s due to the rise of Internet and Communication technologies. Several global giants from various industries have begun to realize the importance of Business Process Outsourcing and have started outsourcing their non-core business functions. This has given rise to many specialized Business Process Outsourcing vendors across the globe.

In a bid to reduce costs, to focus on core strategic activities and to improve customer service, an increasing number of organisations in both the public and the private sector are looking towards BPO as a solution to their needs.

However, any initiative aimed at outsourcing key business processes will face numerous, often formidable, hurdles. At iSource, we aim to cut through the hype and focus on providing practical information and expertise that will allow business leaders to take informed, timely decisions, and build a BPO strategy that delivers tangible improvements to operational performance.

Business Process Outsourcing

Leverage Business Process Outsourcing (BPO) with iSource to achieve optimal performance in critical enterprise processes at reduced costs. We provide industry-specific as well as cross-industry solutions, enabling clients to focus on core competencies and move to a higher level of performance. We offer customized BPO services and standardized packages. We work with clients to develop customized BPO solutions, often helping them to create new ways of servicing a market or performing a specific business process.

Each of our BPO Businesses provides a standardised, best in class high value-added processes tailored to the specific needs of the client. Each is backed by iSource's global capabilities and industry expertise, and leverages the iSource global center delivery network.

BPO is quickly emerging as a key enabler of all high performing organisations. More and more businesses and governmental leaders, cross industry, organisational size and geography are turning to BPO to help them elevate their organisations’ performance. Through outsourcing these leaders have achieved rapid benefits, gained access to best in class business processes, enhanced their capabilities and services, increased profitability and reduced operating costs.

Operating Model

iSource identifies the most critical factors to delivering the greatest possible total return to shareholders over an extended period of time, the hallmark of a high-performance business. iSource research has identified distinct key building blocks common to high-performance business. These building blocks include a deep understanding of the differentiating value drivers found in a competitive space, a mastery of the specific core competencies required to drive competitive advantage, and the development of a difficult-to-copy, high-performance anatomy used to manage performance across the enterprise. Creating these building blocks requires that each enterprise clearly defines a unique business operating model.

In today’s turbulent age, one of the few dependable advantages is a superior capacity for reinventing your business model before circumstances force you to. High-performance businesses understand that strategic resilience is not about rebounding from a setback, but instead, it is about continuously anticipating and adjusting to trends that can permanently impair the earning power of a core business. It is about having the capacity to change before the case for change becomes desperately obvious.

Companies must focus on increasing their flexibility to respond to constant change in the competitive environment. They must also focus on innovation and leveraging specific strategic core competencies more effectively than the competition.

High Performance Outsourcing

Recognizing that finance and accounting are at the heart of the way an organisation is run, a growing number of companies are outsourcing these functions—not simply to reduce costs, but as a way to achieve transformational change.

Outsourcing is a strategic weapon for change, the fastest way to quickly redefine, reposition and transform your core business. It turns finance cost into value, enabling the finance function to serve as a catalyst for business transformation. By teaming-up with a partner like iSource, organisations can accelerate the delivery of quantifiable business outcomes and achieve the high performance that will allow them to lead for the long term.