Customer Relationship Management

Profile

iSource provides innovative & tangible- profit related solutions and services for managing customer relationships that optimize operating performance and accelerate financial results.

Customer insight is everything to securing current and future business. Understanding the demand- Internal operations from billing to marketing & sales- to pricing and promotion, customer strategy and sales enhancements matter. iSource keep things simple and helps put in place tangible solutions that directly correlate to profiting from ones existing operations.

Customer Insight

We help businesses win the battle for customers by gaining deep insight into customer behavior by turning insights into better customer interaction. iSource is cutting-edge with have an understanding of deploying the essential balance between technology processes and people.

Having the right information at the right detail permits definitions of people and demand categorisation. Setting a customers agenda, addressing their loyalty, increase share of wallet and good customer service relationships are core area’s that a competent CRM must address.

At iSource we offer the methodology, expertise, tools and superior delivery resources that enable high-performance businesses to do just that. Developing deep knowledge of customers and prospects requires superior marketing practice enabled by leading-edge technologies. Where does one invest ones marketing and focus ones efforts? What generates more return of investment and the factors listed above.

Why iSource

Our integrated approach not only creates customer insight, but also enables companies to translate this insight into profitable business decisions—by enabling more powerful capabilities for customer data management, customer analytics, campaign management and insight-driven customer interaction.

iSource has the resources you need to build the customer insight capabilities that enable high performance. Our Customer Insight Methodology is the heart of our approach. We value our methodologies to help ensure stronger and more profitable customer relationships.

Our strong business and technology background facilitates a crucial role in our role of serving as analytical experts able to address and innovate business needs and wants. We also bring deep knowledge of our clients’ industries, and alliances with the leading suppliers of data provisioning and integration.

Within the CRM capacity we focus on business efficiency, effectiveness and productivity and are ever confident to base our compensations with performance gains.

Customer Billing

Revenue makes and otherwise breaks companies. High levels of performance are largely determined by handling and managing your customer billing properly.

Companies are under extreme pressure on multiple fronts, from customers, competitors, regulators and capital markets. Visibility is of paramount importance and having the ability to home into an area is crucial to ironing and greasing ones operations. Front-End Sales & Service performance are just as important as billing. The back-end is crucial in fulfilling the hard work of Front-End operations.

Companies are ever so persistent in trying to improve billing effectiveness and often focus more on the mechanics of producing bills, than addressing billing capabilities to create a competitive advantage. Existing aging infrastructures impede new product introduction and product bundling, and constraints on capital spending prevent business re-tooling opportunities.

iSource believes that tomorrow’s leaders will be the companies that deisgn and implement new, data-driven customer strategies today. How well you master this new approach to managing and growing customer relationships will define your future.

Why iSource

We combine innovative industry specific and proven solution components, the power of our strategic business relationships and global delivery cabilities include customer billing professionals.

The right Information at the right time and available on the fly is key to good billing and credit relationships. Additionally event driven cycles and data repositions facilitate timely and procedure billing. “Catch the snake by the head and not the tail”

With expertise in every dimension of billing—strategy, process, workforce, technology and operations—and expertise in virtually every billing software platform, iSource can help you achieve a new level of performance.

• By improving operational speed and efficiency, iSource’s Customer Billing CRM solutions can help reduce your billing costs by at least 20 percent.
• By improving your ability to offer flexible billing options, our billing solutions can increase customer satisfaction and help you keep your best customers longer.
• By readily supporting new products and product bundles, our solutions help you take advantage of new revenue opportunities faster.
• By training your billing customer service professionals to take full advantage of new billing capabilities, our solutions can further enhance revenue through effective cross- and up-selling.

High Performance Pricing

iSource helps companies transform their pricing capabilities to achieve a higher level of business performance. Whilist pricing is often cited as an easy path to faster growth and increased profitability, optimizing the price of products and services can produce nearly immediate bottom-line benefits with minimal capital investment. Often companies that pursue new pricing strategies quickly discover they lack the capabilities to formulate and execute price changes quickly and effectively.

iSource helps companies achieve the three elements essential for high-performance pricing: transforming the pricing function into a value-enhancing strategic asset; delivering a sustainable increase in financial performance; and building world-class pricing capabilities.

• Applying deep functional expertise, iSource makes pricing a strategic lever and executive priority for achieving objectives for profitable growth, innovation and customer experience. By moving pricing to the boardroom, we transform the pricing function into a strategic asset that delivers real value.
• Using best practices garnered through cross-industry experience and research, iSource improves pricing performance. By enabling customized pricing analytics, more sophisticated price strategies and more efficient pricing tactics, we improve margins, support corporate and marketing strategies and differentiate the company in the eyes of its customers.
• By transforming pricing governance, pricing tools, data architecture and pricing processes, iSource enables companies to operationalise and capture value from their pricing strategy. By building and enhancing world-class pricing capabilities, we deliver the foundation necessary to sustain higher levels of business performance.

Why iSource

iSource transforms pricing effectiveness by delivering the optimal mix of innovative analytics, strategy all driven using strong processes and technology. Often the market perception is equally as important as pricing however with correct measures and visibility pricing can often remain the same!

iSource is strong with pricing practices together with balancing strategic foresight and measuring with operational effectiveness. Ultimately iSource helps achieve sustainable improvement in pricing based on key measurements from good data repositories based on analytics, strategic and tactical components with broad change and institutionalisation of best practices.

Corporate strategy, Marketing and Brand positioning are our strengths and confidence for any pricing functions and perception matters. Key tools like profit analyzers, insight miners, loyalty modelers, growth engineers, customer strategists, product innovators, assortment optimizers, channel integrators and marketing enhancers are just some of the key area’s our where we lay our emphasis in CRM modeling.

Marketing & Customer Strategy

Correct and proper marketing is actually a Management Science, precisely calculated and predictive in nature with key factors. Marketing models can operate like a spiders web, encircling diverse markets, yet positioned to only spend when sales actually happen. Good marketing strategies and setup permit what could otherwise be inconceivably impractical.

Marketing is commonly referred to as a black-hole. More and more marketing is spent every year and revenues are often declining, competitive outsource and networked businesses driving markets, customer churn and brand evaporation happening, hold and acquiring customers is as important as ever. iSource believe marketing should be systematically spent, marketing spent in networked managed systems that also contribute to risk and actual sale related return.

Change in Marketing Motives mean strategies like below are now indated:

• Investment decisions based on intuition rather than fact.
• Brands viewed as graphic elements, rather than the total customer experience.
• Poor integration between marketing, sales and service.
• Experimental methods with highly variable outcomes.

Why iSource

Sophisticated analytical models and advanced tools make able the visibility to make factual decisions. The ability to predict and optimize, manage impact and ensure good operational processing are key to reacting to marketing implementations that would additionally optimize and use marketing drives.

iSource believe that companies need to:

• Create and shape market demand.
• Create distinctive, compelling and consistent branded experiences that attract and retain customers.
• Use foresight and insight to improve marketing productivity.
• While harnessing the right talent and technology to drive these capabilities.

Our marketing & customer strategy solutions can help you transform the entire predicate and semantics of marketing, to improve business performance and realize sustainable future profitable growth.

Sales Transformation

Our Sales Transformation knowledge transform unfocused or non-diverse sales focus into powerful and ‘Change’able’ sale centers.

Our approach is holistic, realistic and value driven. iSource hold’s itself responsible for results. Sales force automation and solutions focus to integrate a wealth of technology for product strategy, customer exposition and together with enabling factors to energize Human performance, Sales intelligience, Sales strategy and methoding, organisation information flows, workforce training and a host of human.

CRM Services

Overview

iSource helps organizations create customer experiences that deliver high-performance outcomes. Attracting and keeping profitable customer relationships is never simple. Today, however, protecting and growing the economic value of the customer franchise seems even harder.

New industry dynamics, changing customer demographics and reduced or inadequate marketing resources present executives with more complexity, more uncertainty and more risk. However, our experience and ongoing research in the high-performance business suggest that leaders are able to meet these challenges based largely on their ability to:

• Systematically acquire deep insight into customer needs and preferences.
• Efficiently translate these insights into profitable marketing and sales and service interactions.

The success of high-performance organizations is based on mastery of core marketing capabilities. Perhaps the most important capability of all is the ability to create a consistent customer experience that builds customer loyalty and creates financial value.

iSource helps organisations achieve these results by quickly and cost-effectively acquiring the capabilities they need. Our consulting solutions, managed services and outsourcing capabilities help organisations identify the most profitable customer segments; design and manage precisely targeted marketing campaigns; and differentiate service and support based on customer preferences.

As a result, our clients invest more strategically, work more efficiently and build more profitable, longer-lasting customer relationships accelerating their journey towards becoming high-performance businesses.

Why iSource

The world has become a single divestible entity, costly and un-ambitious to ignore. Visions of globisation and product service lifecycles should. Our approach is again fact-based, action driven and results oriented. We charge and act upon what matters most. iSource helps organisations realize significant performance gains by developing fact-based strategies, implementing them efficiently right first time, measuring and managing outcome.

Through this data-driven, actionable and results-oriented approach, we help our clients master the essential capabilities needed to attract and retain customers by:

• Creating and shaping demand for their offerings, to accelerate financial returns and growth.
• Using foresight and customer insights to deploy marketing investments most efficiently and effectively.
• Creating distinctive, compelling and consistent branded experiences to attract and retain customers.
• Harnessing talent and technology to capitalize on the key value-creating capabilities.
• Understanding the relationship between marketing and business performance, and assigning accountability to exploit this relationship.

We also offer a broad range of strategic sourcing options and flexible business arrangements that help clients acquire the capabilities they need when they need them while preserving the ability to scale capacity and modify cost structures when needs change.

Through this combination of powerful capabilities and strategic delivery and operating models, iSource's clients quickly realize significant, sustainable returns from their CRM investments, taking their business performance to new heights.

Customer Contact Transformation

Overview

We help transform the quality and costs of sales and service operations at speed by revitalizing clients customer interaction technologies and processes through careful technology and psychological innovations.

Companies are under increased pressure to increase profitability and improve operating effectiveness while simultaneously lowering operating costs. At the same time, the volume and complexity of service and support interactions are growing, and new competitive threats are emerging raising both the stakes and costs for each customer contact.

Given these steep and, at times, contradictory performance challenges, it's increasingly clear that traditional customer relationship management approaches cannot sustain a customer experience that delivers both maximum satisfaction for the customer and maximum profitability for the company.

To help companies achieve their performance goals before their investment in change outstrips the return, iSource offers a powerful end-to-end hand-held consultancy and solutions integration that combines our usual diversely innovative operating models for value-based business integration.

Our Strength

• Our approach helps transforms the quality and cost of sales and service operations at speed, by revitalizing the client's customer interaction technologies and processes through carefully targeted, upfront innovations.
• iSource also assumes accountability for sustaining and expanding operating performance and cost benefits through optimized operations, innovative sourcing, funding arrangements and rigorous program management.

Why iSource

Our innovation on every sphere of traditional business processing, market knowledge and focus on ROI focused delivery makes us a great value add company focused at delivering solutions that correlate directly to making our clients prosper. iSource clients measurable results from day one—and sustains performance over time.

• We help you revitalize your customer contact capabilities by implementing highly innovative, highly targeted solutions distilled from more than a decade of CRM expertise and adapted to specific industry requirements.
• By using tested, pre-integrated solution components, we help to accelerate the benefits of transformation while minimizing its risks.
• We operationalise these new capabilities for maximum impact on customer contact cost, quality and productivity, for truly dramatic performance gains achieved by delivering the highest quality interactions, not simply by tapping the cheapest labor sources.
• We deliver and manage these capabilities through the type of business arrangement most attractive to the client, offering a mix of traditional and non-traditional models that provides the best balance of cost, quality, scalability and risk mitigation.
• We structure specific business terms in alignment with the client’s specific performance targets.

Customer Interaction

Overview

Custom interaction is everything, iSource manipulates technology to assist with custom interactions and optimising ones own operational channels to better keep customers informed and content. Operational processes and technologies in place at many organisations for managing customer relationships often fall short of practical customer acquisition and retention. For many companies a “customer” relationship exists, however the bond is ever close to a better title of “partners”. For some customers inadequate and unaccounted business requirements often grow customers and companies widely apart causing undue aggravation and detriment to attention of where emphasis should exist in driving the business. Additionally both companies employ additional heads to make the interaction happen, but at a high level require double the amount resource to handle something otherwise possible with less than 1 head with good technology and defined processes.

iSource believes one of the prerequisites for becoming a high-performance business is the ability to translate a deep understanding of ones market and customers into interactions that satisfy customers and additionally make them profitable in their ventures.

Why iSource

We know what it takes to optimize the cost performance and revenue impact of sales and service interactions, and we help you produce meaningful results quickly and affordably .

We know that, Our Customer Interaction solutions help our clients:

• Pinpoint the potential cost savings and revenue opportunities in their interactions with customers and partners.
• Optimize channels to exploit these opportunities and identify the most profitable investments in new channels.
• Transform the revenue impact and operating effectiveness of the sales organization.
• Maximize the value of partner interactions.

iSource is confident that in quantifiable terms with any client company with a steady flow of growth and customer engagement; a company would prosper with our valued resources. iSource is known for its quick deployments having the ability to make affect on near-term strategic benefits, despite the complexities and nature of company role out. We feel proficient in providing businesses efficient, effective and highly productive consultants. Our consultants are strong in large systems like Sibel Systems, SAP, Microsoft to small scale Custom, OS deployments; nevertheless able to deliver to ones business climate, immediate needs and inevitable growth. Regardless of technology assets and ebusiness frameworks, iSource can help you optimise and tune a high return of investment on your current operations, customer and assets, enabling a long term automotive and revenue inclusive competitive advantage.