Human Resource Management

It's more than management, it's about a mindset and ability to transform to business demands. iSource is adept in transposing and transforming HR with a fundamental shift in the focus, activities, and outcomes to deliver higher-value employee services at lower cost and to dramatically increase HR's strategic contribution.

iSource’s HR Management roles are performed in two distinct area’s

- Consultancy to evaluate, assess and recommend alternatives to current ways of working

- Delivering solutions that address our clients’ needs.

Why iSource

iSource HR Services sensitive approach to HR helps you maintain an effective workforce by keeping your workplace safe, maintaining workplace discipline, helping your employees balance home and work lives and taking steps to remedy problems compassionately.

Regardless of your past technology investments, iSource’s HR specialists provide a best total cost consulting and solutions. Our information services solutions lower your up-front and long-term technology investments. Among the most valuable features of iSource are:

• Leveraging Employee Data

  We employ a client-specific, centralized specialists to manage client data and identify cost-saving initiatives based on that data. Our data-mining specialists analyze trends and determine the best ways to deal with workforce issues such as absenteeism, grievances, accidents and resourcing.

• Data Integration

  We can integrate nearly all internal people-management data (even data derived from incompatible systems) because of our technology-agnostic approach. We provide customers with all available information in one easily-accessible place, enhancing decision-making.

• Data Enablement

  We know how to get the most out of software installations such as Siebel, SAP and Cognos.

• Reduced Reporting Costs

  We enable your organisation to have fully-automated reporting with standardized and streamlined processes by providing a single interface into ERP and payroll systems. iSource provides an interface to your key legacy systems and can even enable paper records through the use of digital imaging technology.

Specific Services

• Leveraging Employee Data
• Data Integration
• Data Enablement
• Reducing Reporting Costs
• Regulatory Compliance

Learning Services

iSource believe in empowering and driving business through its people, however doing these through a process driven and highly productive fashion. People who have worked with your systems are in fact highly competent people whom your organisation must recognise as the very people who could with high performance operate other more important processes or generally steer a greater frequency. iSource provides career development and training programs and has run these in many fronts. From eLearing packages to active outsource or inhouse project outsourcing, iSource always makes an impact with anyone it engages in.

It’s the same for any enterprise—the most valuable, easy-to-lose company assets are those floating around your employees, heads. Lose a key team member and years of institutional memory can evaporate. Implement a new process and everything your people know changes overnight.

Today’s employees at every level need periodic learning and training; today's digital information needs to be captured and cataloged, analyzed and leveraged. As part of the iSource Human Performance practice, iSource HR Services is committed to getting the most out of your people and unlocking their full potential.

Specific Services

iSource helps you retain and utilize the collective knowledge of your people with easy-to-use tools that make vital information available and accessible. Among our services are:

• Event and Program Design

  We develop plans and communicate program information via learning portfolios and course catalogues. Our tailor-made courses meet specific business needs at the best cost. iSource finds the right mix of e-learning and classroom learning programs.

• Event and Program Delivery

  We employ and hold expert practices and the latest thinking to help you build your learning program and then deploy it effectively. Our programs allow you to maintain choice and control.

• Event and Program Administration

  We can reduce administrative costs by up to 50 percent using our portfolio management. We handle all administrative tasks associated with online and onsite learning programs, including billing, material distribution, course progress-tracking, online enrollment, wait-list management, training records and accreditation management and training notifications and accommodations.

• Vendor Management

  We find top vendors and cost-effective content for all education needs. We also handle billing and contracting issues.

• Training Evaluation Management

  We evaluate training programs to ensure you have access to the most effective courses.

• Knowledge Management

  We help you manage coursework documents and content and maintain online learning communities. We also provide you with access to important management information such as training records, course utilization and demand curves.

Performance Services

Our services help clients set goals and evaluate employee performance, establish mentoring and coaching programs, plan for employee absences or exits and collect complete, accurate performance feedback from all appropriate managers and peers.

Specific Services

iSource provides a variety of Performance Services, including:

• Performance Management Strategy Development

  We can help define a performance-management strategy, review your existing performance-management programs against that strategy and help you construct programs that quantify your organisational needs and individual competencies.

• Performance Management Solutions

  We incorporate performance metrics into our solutions, aligning individual goals with business objectives and enabling you to identify and reward superior performers and demonstrate improved organisational capabilities.

• Competency Management

  We can help define and maintain competencies for key positions within your organisation.

• Performance Review Coordination

  We establish and manage annual and mid-year review processes including performance assessments, promotion implementation and announcements, salary and rewards implementation and compensation verification and notification.

• Performance Administration

  We simplify the promotions process by handling all of the paperwork and by giving your employees the information and training they need to get up to speed on their new tasks.

• 360-Degree Feedback

  We design, maintain and manage a 360-degree feedback system utilizing state-of-the-art methods and technology.

• Career Development

  We can manage the administration of career-development programs using appraisal, feedback and objectives-based results to build career-development plans. We buttress these programs with specific training that ensures that skill gaps are closed.

• Annual Review

  We generate detailed reports that help your HR managers make strategic performance decisions.

Resourcing Services

Specific Services

Some of the specific recruitment and resourcing services we provide include:

• Resource Planning

  We can help define your resourcing strategy while determining a realistic budget based on current marketplace analysis. In addition, we can help craft job requisitions and develop effective recruiting campaigns.

• Vendor Management

  We manage the entire vendor recruitment process, from determining the need for outside vendors, to tracking their performance and managing the contracts and billing.

• Job Requisitions

  We define job requisitions to meet your unique needs and then manage the approval and job-posting processes.

• Applicant Screening and Interview Management

  We offer a full range of applicant screening and testing procedures, such as resume and application filtering, resume template and application form creation, phone screening and online testing. In addition, we can define job requirements and manage the entire interview process, from initial screening and skills-based interviews to organizing, conducting, and scheduling manager and peer interviews at all stages of the process.

• Candidate Logistics

  From managing travel issues to assisting with relocations and job offers, we ensure that the entire recruitment process runs smoothly and that candidates are kept informed throughout the process.

• References, Background Checks and Referrals

  We can conduct the full range of reference and background checks as well as design programs to encourage and process employee referrals.

• Scheduling, Deployment and Integration

  We help deploy your staff in the most effective manner, finding ways to match your scheduling and site deployment needs with the personal demands of an ever-evolving workforce. We also streamline the entire employee transition process by organizing and managing orientations, creating and distributing welcome packages, monitoring and reporting on probation periods, managing benefits enrollment and managing new-hire training schedules.

• Workforce Strategy

  We leverage our extensive human performance expertise to provide industry-leading workforce consultation. We analyze and report on workforce performance, transfers and compensation. We provide cumulative year-to-date as well as month-to-month comparisons and statistics. We also analyze workforce diversity targets and actual results, plus report on employment statistics.

Reducing Workforce Costs

Faced with heightened competition and intense scrutiny from shareholders, organisations are under growing pressure to reduce the costs associated with managing people.

Organisations must provide enhanced levels of service to their employees. Doing so is key to retaining high performers, avoiding the costs of excessive recruiting and training, and ensuring that people are prepared to succeed in a changing, competitive world. In short, companies are facing seemingly contradictory goals: Cut workforce costs, and at the same time, invest in the workforce so that it can do more.

iSource takes a holistic approach to addressing workforce costs, with an integrated human performance portfolio that spans learning, knowledge management, HR transformation, performance management and change management. We use proven diagnostic tools to assess the business case for transformation, and then work with companies to create a more effective and efficient HR organisation. And as we work, we apply a unique “business interlock” process that links programs with the company’s business goals.

Senior executives must look at how the HR organisation is structured to deliver service and whether that service model is aligned with overall business strategy. If it isn’t, they have several options for re-thinking that structure. For example, HR functions from various business units can be centralized into an HR shared-services model, which allows the company to take advantage of economies of scale and build a center of HR expertise.