IT Strategy & Transformation

iSource believes that information technology plays a vital role in helping organisations achieve high performance. Our IT strategies help organisations manage for today and tomorrow.

New & Existing Technology

iSource helps shape and drive IT investments to create or revitalize new technology-enabled business capabilities while dealing with actualities of running the business. Our offerings include:

Technology Visioning

Helps Businesses understand how future technologies can enable and permit their business solutions, turning technology innovation into business results.

IT Strategy

Helps Businesses make the right IT investments based on their organisation’s business imperatives and to prioritise them to deliver maximum results.

Application Outsourcing

Today's economic environment presents a unique challenge for Businesses, who must not only deliver the IT capabilities necessary to drive present and future growth, but also do so at lower cost and higher yield. From e-Portals to e-procurements, outsourcing is imperative. Consider Outsourcer’s your Partner.

IT Transformation

In every industry, information technology is a key enabler of business strategy.

Technology Infrastructure Services

New business imperatives require new ways of working. With this in mind, Businesses are quickly recognizing the benefits that outsourced solutions can bring to the design, construction and management of multiple IT investments.

Window of Service/Desktop Management

Businesses worldwide are searching for dramatically more effective ways of managing their distributed computing environments.

Managing Risk

iSource helps companies develop and implement comprehensive IT strategies and implement roll outs of highly complex business transformation. Security and business continuity strategies that protect critical business information and operations, minimizing the impact of illegal intrusions, disaster or disruption. Our services include:

Business Continuity/Disaster Recovery

Helps Businesses design and implement a strategy to minimize interruptions to critical business and IT operations. To put into place alternative mechanisms and processes facilitating through worst case scenarios.

Security

Helps Businesses minimize the risk of a security intrusion to their corporate IT assets and implement cost-effective security solutions.

Maximizing (ROI) Return on Investments

iSource offers clients a series of technology solutions that leverage existing technology by optimizing its effectiveness. We also help clients develop new capabilities that create competitive advantage, and we ensure the delivery of technology solutions using the best methods, tools and reusable elements in the industry.

Business Intelligence

Business intelligence is instrumental in supporting many organisational initiatives, including corporate performance management, supply chain effectiveness and customer relationship management. “He who does not measure, does not manage”

Custom Integrated Solutions

iSource Custom Delivery utilizes iSource's global network of delivery centers and consulting services to deliver quality cost-effective custom solutions.

Customer Relationship Management (CRM)

Companies around the world are seeking ways to create more profitable, enduring customer relationships by having timely and on-hand information for a range of role sets from marketing to order fulfillment.

Delivery Architectures

iSource’s application architectures consist of proven structured application frameworks and reusable components.

Delivery Methods

Methodology is an important selection criterion when choosing IT services providers.

Delivery Tools

iSource Delivery Tools are designed to help Businesses grappling with issues like delivering software on time and on budget, enabling a consistent, repeatable and reliable software development process, and improving development productivity.

ERP

iSource Enterprise Solutions help Businesses drive value by extending their enterprise solutions providing both short-term cost management and long-term competitive positioning.

Supply Chain Management

Global markets, the proliferation of products with shorter lifecycles and rising customer expectations combine to create a demand for more sophisticated global supply chains.

Web Services

Web services software applications that use open standard protocols to connect to and integrate with other applications can help clients deliver integration at lower cost.

Reducing Technology Costs

In today’s economy, the challenge facing all boardroom executives is to deliver business value in an environment of constrained resources. Doing “more with less” is a challenge not just for Chief Information officers, but for most every business person today. But Businesses have a unique opportunity to reshape businesses in fundamental ways through both infrastructure improvements and broad-scale IT solutions.

Data Center Consolidation

Organisations have made various IT investments over the years, as their systems, applications and networks have grown in size and complexity.

Microsoft Infrastructure

As Businesses adopt Microsoft.NET to take advantage of the robust functionality and new services, they face the hurdle of converting old systems to new systems. Is Microsoft always scaleable and adaptable

Next Generation Networks

Efficient network operations are critical to the ability of technology to deliver business value.

Predicitive Operations

iSource teams with a number of companies from many industries and is ever ready to provide our clients with Predictive Operations.

Server Consolidation

Most organisations have invested in multiple applications, platforms and networks to satisfy their constantly evolving business needs.

Storage Consolidation

Data storage is fast becoming a strategic imperative.

Application Outsourcing

Today's economic environment presents unique challenges for Businesses, who must not only deliver the IT capabilities necessary to drive present and future growth, but also do so at lower cost.

IT Transformation

In every industry, information technology is a key enabler of business strategy. Effective IT Strategy only minimizes what would have been a risk without.

Technology Infrastructure Services

New business imperatives require new ways of working. With this in mind, Businesses are quickly recognizing the benefits that outsourced solutions can bring to the design, construction and management of multiple IT investments.

Window of Service/Desktop Management

Businesses worldwide are searching for dramatically more effective ways of managing their distributed computing environments.

IT Change

Power lies in strong IT change propositions, which is why IT-enabled change lies behind some of the most notable contemporary business successes. iSource takes the view that where IT is a major driver of significant change both predictable operational efficiencies and new growth must be delivered.

Where IT is a major driver of significant change the establishment of shared service centers, business process outsourcing (including offshore sourcing), or post merger integration, the business rationale often focuses too narrowly on cost reduction. We take the view that such enterprises must not only deliver predictable operational efficiencies, but also tap into new business growth.

IT-enabled change lies behind some of the most notable contemporary business successes. IT-enabled innovations are usually behind many successful companies and industries where IT enablement is directly correlated to revenue.

Why iSource

We work on serious experience with your management teams to frame the fundamental business rationale for change by understanding the specific value levers that drive a company’s performance. We are able to determine how to reposition IT to deliver against strategic business goals, dramatically reduce costs and improve operating results.

Global Sourcing

Delivering High Performance through Global Sourcing

Clients should be looking to automation, repeatable processes, standards and tools as well as highly skilled resources for specific work to enable high performance. iSource helps organisations gain competitive advantage by industrialising the delivery and long-term management of business process solutions, bringing quality, predictability, speed and reduced risk in a cost-effective manner.

Industrialisation Going Global

A new approach to IT management focuses on driving down cycle time, increasing predictability, reducing rework and defects and fully leveraging global sourcing.

Strategic Delivery Model

iSource industrializes solution delivery and management via its Strategic Delivery Model. This approach harnesses a global network of delivery centers, industry and business expertise and deep technology and outsourcing skills to deliver cost-effective solutions to improve business performance.

iSource Delivery Groups

As part of our global sourcing approach for clients, iSource Delivery Groups bring together integrated delivery centers worldwide enabling us to improve productivity, mitigate risk and lower the cost of delivery whilst permitting resources as per the client demands. Centers predominantly permit otherwise impossible tasks without stretching budgets to allow specialists to collaborate in a variety of industry, business process and technology areas, combining the right blend of skills to provide clients with high-quality technology and outsourcing services at highly competitive prices.

iSource Delivery Suite

iSource Delivery Suite is a framework around which our solutions and services are built and delivered, reliably, quickly and collaboratively. The suite comprises proven, common processes, methods, tools and architectures and provides the foundation that ensures we deliver superior quality to clients.

Our People

We blend our skilled professionals to ensure the right people are staffed on the project with the optimal industry, functional, language and technology skills. Our goal is to match our best talent with the needs of our clients.

Innovation

Technology Innovation is critical for High Performance Business

Technology Innovation is critical for High Performance Business. Applying creativity to forge progress is nothing new, infact its already dawned. Instead of looking for ways to improve the candle, aim for a breakthrough. As the light bulb provided a better solution to the need for light, so companies today need to find new sources of value. Technology innovation is a key component in a bold new adventurous world that strives for high business performance. High-performance businesses balance today and tomorrow and consistently outperform the market by steadily investing for competitive advantage. Leading organisations use technology innovation to drive productivity and growth.

Only innovation can offer new solutions to existing challenges. Fresh perspectives drive competitive edge and embrace the explosion of information technology.

Innovation separates the tactical from the strategic.

• Adopt a process for innovation to reap business rewards.
• Grasp the results from innovation mastery using detailed diagnostics and assessment.
• iSource has the capabilities and expertise to help you innovate.

Infrastructure

To maintain competitiveness, many organisations are striving to become high-performance businesses but lack the basic foundation of an IT infrastructure. A high-performance business must be able to build adaptive and flexible business strategies, remain competitive by introducing innovative technologies and enhance productivity through its workforce.

Achieving high performance requires a solid, executable strategy, as well as efficient processes to support it. The quality of its processes, in turn, depends upon the organisation’s ability to carry them out to create value. Finally, its ability to create value is only as strong as its technology backbone, the infrastructure that enables the business process and applications to deliver maximum adaptability and performance. In this chain of dependency, a cost-effective IT infrastructure that is flexible and scalable serves as the primary building block for a high performance.

Most IT systems have evolved and grown in a piecemeal fashion, either through mergers and acquisitions or to meet the needs of a specific business unit, rather than through the careful execution of a comprehensive technology strategy. The resulting infrastructures are complex and tend to be under-utilized, poorly integrated, inflexible and costly to maintain.

iSource helps clients drive better return on invested capital to best support business strategy and enable high-performance business applications. We offer both a fully integrated “roadmap” approach to helping organisations meet their Infrastructure challenges, or we can work with you on segments of that Infrastructure roadmap with market leading capabilities and offerings in the following areas:

Infrastructure Planning & Transformation

iSource helps organisations plan and execute long range Infrastructure Transformation plans that enable them to quickly take control of their IT costs, reduce IT Infrastructure complexity and improve flexibility, secure service, and self-fund longer-term IT-enabled value creation.

Platform Technologies & Operations Engineering

To reduce the inherent complexity, expense and management difficulties associated with current IT infrastructures, organisations should start with a comprehensive consolidation, standardisation and optimisation program of the operating systems, servers, storage and data centers.

Network Infrastructure & Management

Changing the future of infrastructure design involves the rise in Internet protocol (IP & SIP) telephony specifically, the use of Voice over IP on managed IP backbones. This allows companies to treat voice communications as another form of data.

Integration

Organisations are still dealing with the age-old problem of integrating disparate processes, disparate systems and disparate data across and beyond their enterprise. They are trying to better integrate business processes and access, and manage and exploit data to make more informed decisions. ISource helps organisations master their integration challenges—streamlining and connecting business processes, systems and information to be more competitive and responsive in an increasingly real-time economy. ISource’s integration approach is especially integral in enabling Enterprise Solutions across organisations.

Integrating Oracle & Peoplesoft Enterprise Solutions

Successful integration is critical for an organisation to achieve the most value from Enterprise Solutions.

Narrowly focused responses to IT cost and service issues are common. The real payoffs, however, come from thinking much bigger: top-level commitment to solving today’s problems in a way that puts IT in the mainstream of tomorrow’s corporate strategy. It takes an upfront investment, albeit a moderate one that pays off quickly and well. And it takes discipline to execute it flawlessly.

iSource’s IT Transformation approach addresses the seemingly contradictory demands of maintaining strong, competitive IT capabilities while still reducing IT spending. IT Transformation can generate permanent gross savings in IT expenditure between 25 and 40 percent. Two-thirds of these savings would typically be reinvested into discretionary initiatives to optimize spending and build new business capabilities.

Why iSource

iSource’s IT Transformation approach solves today’s problems in a way that puts IT in the mainstream of tomorrow’s corporate strategy. We know how companies can harness IT investments to deliver business value by focusing on the links between IT investment and questions of organisation, culture, financial controls and operating results.

Fundamentally, we understand IT organisations. We know how companies can harness them to deliver business value and help build the capabilities that enable high-performance. By focusing on the links between IT investment and questions of organisation, culture, financial controls and operating results, we can help deliver improved business performance.

Managing the IT Lifecycle

The IT Lifecycle

How can an organisation develop higher levels of IT mastery and thereby derive the maximum strategic value from its IT function? The best course of action will vary depending upon such factors as a company’s business strategy, current capabilities, competitive pressures and unique assets. But research strongly suggests that companies with a high-performance approach to IT have one thing in common: a three-stage lifecycle by which they tend to develop those management and organisational capabilities necessary to use IT strategically.

Before a company can derive significant value from IT, it must have a basic infrastructure and a set of applications in place. Executives can then shift their attention to developing higher-quality, consistent and integrated business applications delivered by a professional and competent IT organisation. Once these fundamental capabilities are established, employees must develop sufficient analytic skills and business acumen. They must routinely analyze and apply information to business processes and decisions in ways that improve performance. As companies use information more effectively, they attain greater insight into the dynamics of their business, which tends to produce significant business innovation and, ultimately, renew the IT lifecycle.

Stage 1:

On the surface, IT infrastructure appears to be primarily a technical issue. However, companies have considerable latitude in determining when and how they will invest in infrastructure. Among high- performance businesses, top management—including the CEO, board of directors and operational executives—play a critical role in this process. IT masters are characterized by an executive-level business commitment to invest in infrastructure as well as an appreciation for the benefits, mitigation of risk and opportunities that a modern infrastructure can deliver.

Top managers at leading businesses are actively involved in the design of key IT architectural principles (such as security or data integrity) and are strong proponents of strategic infrastructure investments. Senior executives collaborate with IT managers to assess emerging infrastructure capabilities and determine their potential business impact.

Stage 2:

With their reliable IT infrastructures in place, high-performance businesses focus their attention on effectively integrating business innovation across the value chain. They integrate and standardize cross-company processes, applications, information and people.

But integrated applications and data really are just the first steps in this stage. Research consistently shows that for IT to deliver operating benefits (such as higher quality, improved productivity or faster time to market), they must be accompanied by complementary changes to a company’s business processes. These often include changes to management culture, job design, skills development, incentive programs and organisational structure.

High-performance businesses demonstrate a managerial commitment to ongoing process and system optimization. They routinely focus management attention on ensuring that there are well-defined and efficient cross-functional business processes, and that these processes also link to customer and supplier processes.

An important key to successful industrialization is superior project management, which contributes to a better alignment to strategic goals, increased quality, faster speed to market, customer satisfaction, reduced costs and lower implementation risk. Companies that do a good job of project management average an overall ROI of 28 percent on major IT-based projects, and achieve an average improvement of more than 21 percent across 20 project management performance metrics. Studies have found that high-performance businesses manage projects much more effectively than average companies do: They complete more than 95 percent of their IT initiatives on time and within budget, while average companies report success rates ranging from 51 percent to 67 percent.

Leading companies also manage against well-defined and agreed sets of technical and business objectives. They efficiently maintain and operate their applications and regularly measure key indicators such as predictability, cycle time and defect rate.

Finally, companies that have mastered Stage 2 employ low-cost sourcing strategies to create efficient, reliable IT engines. For example, various shared services, partnering and offshore arrangements can increase the value of a company’s IT spending.

Stage 3:

Once an organisation has an efficient and effective infrastructure, a solid IT organisation, and well-integrated information and processes, it is ready to turn its attention to creating or catalyzing new business value by using information and by generating value-enhancing business innovations. Most executives at high-performance businesses agree that the creative process of transforming information into insight is the greatest challenge to becoming an IT master

During this stage, companies build the analytical tools that help them exploit information through improved decision making. But just as important, they build an analytical capability into every aspect of their business organisation, from finance to manufacturing.

Research indicates that high-performance businesses do a significantly better job than their lower-performing counterparts in drawing insights from information and transforming these into business value. They view information as a key strategic asset, digging well beyond normal financial information to glean critical insights from real-time operating

In Stage 3, high-performance businesses use IT to commercialize intellectual property and develop new IT-enabled products—to invest in revenue-driving innovations that differentiate the products and services they offer.

It is not simply the monitoring and adopting of new technology that helps lead to high performance. High-performance businesses are also expert at applying proven technology in innovative ways to solve business problems.

High performers understand that creating lasting value from IT is analogous to a “first-time yield” challenge in manufacturing: Poor performance at any stage reduces an organisation’s overall ability to create value. They recognize that to truly master IT, their entire company must perform well at all five I’s. But high-performance businesses also understand that they cannot improve everything at once. As a result, they have intuitively adopted a lifecycle approach to building their IT-enabled managerial and organisational capabilities over time.

High-performance businesses recognize the importance of top management’s leadership role in building a management and organisational capability. By viewing IT mastery as a management and organisational challenge, rather than as a purely technical one, and by approaching the task in the context of a lifecycle, these companies improve their operating performance and their competitive capabilities, and are far better positioned to continue to drive sustainable business value from their IT investments.