Application Outsourcing

Leverage the power of Application Outsourcing with iSource to gain applications development, management and maintenance services that complement your strategic goals and produce measurable business value. We deliver innovation that enables our clients to achieve high performance.

We help organisations gain more bandwidth to focus their attentions on strategic initiatives that improve the bottom line. While we develop, deploy, manage and enhance packaged or customized business applications, our clients can concentrate on core business and processes.

Why iSource

We help our clients control baseline development costs while keeping up with market innovations. Our Application Outsourcing approach goes beyond just technology, blending together strategic alignment, technology integration, business process change and human performance to achieve sustained business value.

Our multidisciplinary teams of technologists bring the knowledge, skills and experience where and when our clients need them to deliver quality and efficiency at every stage of the application outsourcing process. We help our clients control and lower baseline costs while keeping up with market innovations.

We offer a proven, industrialised approaches to complete with standardised methodologies and processes, proven tools, uniform performance measures, proactive monitoring and rapid transition. Clients thus transform application development and maintenance and establish high-performing IT organizations. A global delivery center network provides the flexibility of 24/7 access to extensive, industry-leading capabilities worldwide.

Through our alliances and breadth of services, we provide solutions and infrastructure for the implementation of complex supply chain management, human resources, customer relationship management and finance and administrative enterprise-wide solutions.

Specific Services

• Application Management
• Design, Build, Run
• Application Development/Management
• Application Development

Full scope of Application Outsourcing services supported by one enabling, industrialised global delivery capability:

Application Management:

iSource provides the maintenance, user support and management services required to support installations of custom and packaged application software, including enterprise-wide software applications.

Design, Build, Run:

iSource assists the client with the delivery of an enterprise-wide software platform, including its architecture, configuration design, programming, and then the on-going application run support. This is often associated with targeted business transformation or process re-engineering.

Application Development/Management:

iSource provides the full scope of development, implementation and on-going management of new and existing applications for a comprehensive application portfolio, both custom and packaged applications. This is typically focused on transformational improvement to effectiveness.

Application Development:

iSource provides the development and implementation of new applications or major enhancements to existing applications, including design, custom coding and package configuration, testing and implementation. Applications Development can be outsourced without on-going support.

Process Outsourcing Services

BPO is quickly emerging as a key enabler of all high performing organisations. More and more businesses and governmental leaders, cross industry, organizational size and geography are turning to BPO to help them elevate their organisations performance. Through outsourcing these leaders have achieved rapid benefits, gained access to best in class business processes, enhanced their capabilities and services, increased profitability and reduced operating costs.

iSource’s competitive edge lies in the industrialisation of systems integration, technology and outsourcing services, enabling savings that can be re-invested in technology, while driving high-performance value.

iSource provides systems integration and technology services that cover a vast range of existing and emerging technologies such as enterprise resource planning solutions, custom solutions, Web services, mainframe legacy platforms, hosting, highly distributed systems and advanced support services. These services, available at client sites and through our delivery centers are the driving force behind our high-quality, technology-based solutions.

iSource also offers outsourcing services to assume responsibility for client functions ranging from technology infrastructure through applications development and management to business process outsourcing. Using a variety of global sourcing models, skills and tools, our outsourcing services maximize cost reduction from the start and continue to drive strong business performance over the course of the outsourcing relationship.

Why iSource

Our approach industrializes systems integration, technology and outsourcing services, enabling our clients to generate savings that can be re-invested in technology and create additional value for the business. We achieve industrialisation through:

• Our delivery center network.
• Our highly-skilled, multidisciplinary teams.
• Our standard methods, tools and architectures.

The result is rapid and reliable delivery of high-quality solutions that advances business performance for our clients.

Infrastructure Outsourcing

We design, develop and deliver an end-to-end set of IT infrastructure services including transport access, application hosting and operations and local and remote technology support which then enables our full spectrum of transformational outsourcing offerings.

Why iSource

Our approach to infrastructure outsourcing integrates technology capabilities and delivery channels for reduced costs and increased productivity. iSource has achieved dramatic improvements in business performance and business transformation through a variety of outsourcing solutions, including IT infrastructure outsourcing.

Our approach to infrastructure outsourcing integrates technology capabilities and delivery channels to bring both a reduction in costs and an increase in productivity. These results are derived through a critical balance of reliability, security, user experience and satisfaction, and smart asset and capability management.

We design, develop and deliver an integrated set of IT infrastructure services—from transport access to application hosting to local and remote technology support—which then enables our full spectrum of transformational outsourcing offerings.

Leveraging infrastructure teams in many of our delivery center network locations, iSource uses established processes, experienced professionals and time-tested best practices to manage delivery. Clients benefit from leading-edge industry thinking and the freedom to focus on their own core competencies.

Specific Services:

• Communications

  Management of secure voice and data networks, including LAN, WAN, VoIP, remote access and transport.

• Desktop Management & Mobility

  Lifecycle management for desktop and mobility devices and supporting software.

• Customer Support

  End-user technical support through help desk, online and desk-side services.

• Messaging & Collaboration

  E-mail and workspace tool platform migrations, consolidations and enablement of anywhere, anytime access.

• Hosting

  Data center operations management, remote systems management and development environment support.

Change'Able

What’s stopping you from outsourcing? Not sure of the value? Are you looking for an expert partner you can trust? Who can maximize your investments? Reduce your IT management costs? Create operational efficiencies and excellence? And get you closer to your customers and your business goals?

If gaining and maintaining a competitive advantage is a priority. If running leaner without sacrificing productivity is an imperative. If focusing your overextended staff on core business initiatives makes a lot of sense. Then you can see the tremendous potential value in transferring management of all or part of your IT operations to Unisys.

iSource creates incredible visibility into how change affects your organization’s strategy, processes, applications and IT infrastructure. It helps define your specific outsourcing needs and goals as well as criteria’s for measuring success as well as identify the parties responsible for your systems and processes.

Methodology

iSource take great care in ensuring any client that engages with iSource has success, this often includes consulting with potential partners about their needs, wants and expectations. iSource have key ‘Best Known Methods’ BKM’s that apply based on the context of the business aims and environment. iSource is always formal and adept in managing its boundaries and works at entire programe lifecycles and otherwise segments of lifecycles.

Our methodologies are not just specified to meet stated expectations, but also to reflect our philosophy of creating real value for our customers and always addressing business aims. We have a holistic approach that goes beyond mere cost savings for your company. By understanding your business and through our relationship with you we create value not only in meeting your short term goals, but by helping you achieve your long term business goals.

Some typical steps with new Business process Outsourcing:

Stage 1 - Situation Analysis

Situation analysis is not just understanding your stated needs, but carrying our analysis beyond that to provide solutions to enhance your business. It is our experience that customers tend to underestimate the extent and nature of work that can be outsourced.

We conduct a comprehensive study of the processes involved and give our input on the ‘outsource’able’ components of your business. An outsourcing strategy is devised that will fulfill immediate requirements, or if you choose can be carried even further to provide solutions to expand and increase your business. We carry out an impact analysis to aid in de risking the entire process.

Stage 2 - Pilot Project

We establish proof of concept even before you enter a formal arrangement by conducting a pilot project. This will clearly define parameters of quality, productivity, turn around time, and cost efficiency. This is a point where customers realize the enormous potential of outsourcing when they see the value that is created. Typically pilot programs are carried out over varying periods usually from 14 to 40days.

Stage 3 - Transition Management

We have a defined process in place to ensure flawless performance during the critical phase of migrating customer processes to outsourcing locations. The challenges in this stage are different from actual execution. This is why we have specialists who work with you and the execution team to make sure that standards and efficiency do not drop. Defining of Service Level Agreements (SLAs), which commit to mutually agreed upon levels of quality and productivity, and schedules, the finalisation of the contract.

Stage 4 - Program Management

At iSource program management is carried out at two levels. At the execution level we supervise the program to ensure the smooth functioning of operations and that agreed upon parameters of quality, productivity, and turn around time are met. Primarily the objective of this stage is to consistently meet expectations. In case there is a failure to meet your expectations we have a process in place to address the problem and not only improve the situation, but also exceed your expectations.

At a higher level we can, if you choose, go beyond mere execution to provide value added inputs to ensure that your unstated goals are met. This is done through a thorough understanding of the program as well as your business.

In our experience customers outsource in order to cut costs while either maintaining current standards of or compromising slightly on quality. Our aim is to establish that these two are not mutually exclusive.

Stage 5 - Customer Relationship Management

We believe that doing business with iSource should be easy. Customer Relationship Management is as important to us as Program Management and would continue for the entire lifecyle of the program. With weekly telephone reviews, daily reports, a single or multiple points of contact, and a program management tool which allows tracking of a program on a daily basis, we ensure that you not only have a comfortable outsourcing experience, but never lose control over the entire process.

Initially, when a customer enters into a outsourcing relationship with us, they are unaware of the potential of the interaction that follows. We strive to go beyond what is expected by adding value to your business and enhancing your outsourcing experience.

Through this 5-stage process we strive to build long-term partnerships with our customers by delivering year on year productivity benefits, maximizing customer profitability, increasing and expanding their business. We strive to create real value which will impact not only your business and generate tangible benefits, but extend beyond that to create value in the society you live in.