Profile

iSource is committed to helping our clients build effective supply chains that enable them to adapt innovatively to changing conditions, seize opportunities and achieve high performance.

As part of a outsourcing model iSource has considerable experience working with distribution centers and aligning ones organisation interfaces to seamlessly be in a position to interact with distribution centers whilst also aligning distribution centers where applicable to conform to strong handshakes.

From sourcing to procurement, to supply chain planning & collaboration, manufacturing and design to fulfillment operations, service management, supply transformations iSource has some valuable strategy to add using outsource, SLA and technology facilitation.

Good supply chain management, high performance delivery, good ROI is drawn from setting ones We help clients develop high-performance supply chains that enable businesses and governments to cost-effectively penetrate new markets and channels, increase sales, and enhance differentiation.

Why iSource

iSource has the experience, capabilities and insight to help companies and organisations develop world-class supply chains that drive high performance.

High-performance businesses and governments exhibit a host of good behaviors. However, supply chain management capabilities that enable operational excellence and support constant, fluid reinvention are among the most important factors. iSource has the experience, capabilities and insight to help companies and organisations develop world-class supply chains that drive high performance.

The iSource is committed to helping our clients design and implement innovative supply chains that enable them to adapt to changing conditions, seize opportunities and improve the bottom line.

We work with clients across a broad range of industries to master innovative operating models that support business.

High-performance businesses and governments excel in many areas. But one of the most important is supply chain management, the ability to enhance, align and integrate business operations across the extended enterprise and throughout the product lifecycle. Our team of highly skilled specialists is dedicated to helping clients maximise supply chain performance. Our specialists combine deep skills and leading-edge approaches in supply chain planning, product life cycle management, procurement and strategic sourcing, manufacturing strategy and operations, fulfillment, and customer service and after-sale support. We also collaborate with our clients to implement new solutions, including supply chain and procurement outsourcing, radio frequency identification technologies, and supply chain education to drive higher performance through supply chain mastery. Additionally, iSource specialists have worked in several industries and served companies over the globe.

Skills

iSource has exceptional combination of skills, resources, experience, vision and scale. As an international management consulting, technology services and outsourcing company, iSource has devoted hundreds of hours to understand and drive business performance and accumulate a wealth of ‘Best Known Methods’ experience. Extensive experience also means a powerful combination of technology acumen, niche specialties, industry expertise and worldwide delivery centers, as well as a broad complement of business and technology partners. With all these advantages, iSource is fully equipped to make the transition smoother and the outsourcing solution more profitable.

iSource also understands that the best outsourcing relationships combine global strength and local intimacy. Regardless of where your company’s procurement efforts are concentrated, numerous iSource specialists work collaboratively on your behalf, consistently applying the same proven methods and tools, and adhering to the same high standards. The results of this approach are significant: maximum cost-effectiveness; rapid knowledge transfer; thorough application of best practices; and a committed, personal service relationship.

• Sourcing and category management. Our strategic sourcing methodology and supplier management capabilities can save large organizations tens of millions of dollars by working on an ongoing basis to:
• Identify the widest range and mix of qualified suppliers.
• Leverage existing sourcing processes and the supplier base more effectively.
• Negotiate and manage contracts to improve efficiency and reduce costs.

• Transaction processing. iSource can assume responsibility for several procurement-related transactional processes, such as requisitioning and procure-to-pay. Consistent, service-focused process management tightly aligned with the most powerful enterprise spend management technologies—can produce savings of up to 3 percent of total spend.
• Infrastructure management. iSource can also assume responsibility for managing your procurement technology and infrastructure. By leveraging our operational scale and experience, savings of up to 2 percent of total spend often follow.

Ice Breaker

• Confidential, Internet-based questionnaires for suppliers, customers and your company to assess your performance.
• Your company’s rankings on 40+ cross-industry key performance indicators identified directly from your raw data.
• 200 comprehensive interview questions to pinpoint issues.
• Continuously updated content with the latest leading practices and knowledge capital.

Sourcing & Procurement Services

iSource has strong sourcing & procurement groups with great insight for clients to design and implement strategies that transform their purchasing functions . We believe that to optimize the procurement organisation, companies must address all sources of value creation in people, sourcing, processes and technology. Having defined metrics in place also is important to continuously measure the results from a procurement initiative. Among our focus areas is procurement transformation, where we work with a client to transform their procurement capabilities, including people, sourcing, systems and organisation over quarterly to multiyear periods. We deliver a comprehensive programs that realises savings along the way to fund the required investment and ensure improvement over time.

With procurement outsourcing, clients can outsource some or all of their procurement operations to achieve long-term, sustainable capabilities. For example, clients can transfer their sourcing and spend management responsibilities to iSource Procurement Solutions. Procurement outsourcing can help reduce procurement-related costs and enhance shareholder value by lowering operating costs, improving capital allocation and potentially generating a revenue stream.

Specific Services

• Strategic sourcing
• e-procurement
• Private exchanges strategy and delivery
• Procurement transformation
• Procurement outsourcing

Specific Benefits

• Source effectively. Procurement of materials and services opens avenues of new opportunities to save money by having access to deeper category expertise and aggregated agreements.
• Connect with a larger base of suppliers. Managing a broad pool of suppliers can provide additional opportunities to capture lower prices and achieve a better fit with your procurement needs.
• Increase contract compliance. Raising on-contract buys from, for example, 60 percent to 95 percent can reduce your costs by up to 10 percent.
• Operate more efficiently. As a third-party service provider, we distinguish ourselves through exceptional levels of process rigor, discipline and control.
• Address complex services spend. More than one-third of a typical organisation’s spend is on services, such as contractors, temporary labour, travel and marketing. Purchasing departments generally manage less than 10 percent of this spend, and compliance with preferred providers is low. iSource specialists have deep experience managing a wide range of services categories.
• Leverage technology more effectively. iSource has great access to and great proficiency in leading-edge technologies. By outsourcing technology to iSource you can minimize the significant investment required to implement e-procurement and e-sourcing solutions. Additionally, iSource draws on its experience with these technologies to intensify supplier competition and deliver better prices.
• Improve operational effectiveness. Another great characteristic of an outsourced procurement environment is the concept to take advantage of early payment discounts and to optimize invoice matching and processing. We also can enhance process controls and reporting efficiencies with tighter procedures and better visibility of spend pre-commitments. iSource can deliver a more efficient cost model by using a blended workforce, which can include onshore, nearshore and offshore resources.

Fulfillment Operations

The key to a successful fulfillment operation is quite simple: reliable, cost-effective performance. Traditionally, solutions have been focused within a company's operations enabling companies to organise internal processes and improve efficiency. Often times, many of the benefits were "local" to the company and realized at the expense of trading partners.

Today, however, companies are demonstrating that the next level of performance improvement can come from the business network, which consists of trading partners and suppliers that must collaborate to achieve faster cycle times, higher customer service levels and lower costs to be competitive.

Our specialists use the latest technologies from leading companies to facilitate real-time visibility and communication of critical fulfillment and process information across the supply chain. This enables accurate and timely fulfillment of orders received through both traditional and Web-based channels.

iSource has served a strong ‘back-to-basics’ focus on warehouse management and operations, distribution network design, packaging, transportation management, customer fulfillment and customer service.

Our Specialists can address a number of complex, interwoven capabilities, such as:

• Consistent, affordable delivery and return operations
• The ability to offer real-time, online proof of delivery
• High levels of inventory visibility and product availability
• Easily accessible, cost-efficient customer service and support before, during and after the sale
• Timely, high-quality information to power decision-making
• Ability to determine order status and exceptions, leveraging real-time data availability and alerting