To help you get the most out of your solution, iSource can provide tutor-led training or develop CBT applications customised to your exact requirements. iSource has many years of strong programme management experience and the ability to indoctrinate key management and results oriented practices to almost any audience.
Value in Training
End-user system training - give your users an in-depth knowledge of the new system.
Custom reporting - create your own reports and statistics from your system
MS Office integration - pulling data from your system into Excel, Access etc.
Database administration tasks - register new users, perform back ups etc.
Alternatively, you may wish us to simply develop the course outline and materials and do the training yourselves.
Why iSource
iSource offers a comprehensive learning outsourcing packages for companies looking to rapidly transform their training capabilities. iSource provides highly collaborative, long-term business relationship where companies outsource the development and deployment of leading technologies, business processes and global program management.
iSource provides our clients with access to leading skill sets and technology, which enables them to respond nimbly to changing learning requirements. More importantly, we deliver efficient and effective learning, all of which drives greater workforce and business performance. We address the full spectrum of learning business functions, providing the alignment, management and execution framework necessary to quickly deliver sustainable results.
Benefits
We offer corporate training solutions that bridge performance gaps within your organisation. We do this by conducting an intensive analysis of your company's goals, processes and people and delivering media exacting to the audience.
We offer learning solutions to address the following crucial areas-
Electronic Performance Support Systems EPSS
EPSS systems that we develop will give employees an integrated, electronic environment that is easily accessible and provides employees with information, advice, assistance and monitoring that will greatly improve productivity.
Performance Gap Analysis
iSource offers to assist you in performance gap analysis and in providing e-learning solutions that reduce these performance gaps. Our aim will be to bridge the gap and eventually increase performance levels by building and assessing skills.
Change Management
Adapting to technological change, policy change, change in job responsibilities, external factors like new laws and regulations demand a thorough process of monitoring and enhancing skills. We can develop e learning solutions that will clear all bottlenecks that affect smooth transitions to new systems and changes.
Performance Based Training
Performance based training modules, that specifically target and teach job performance are a good means to engage audiences to skills that will permit high performance. The performance based training modules that we develop will a have strong emphasis on hands-on-training and role play techniques, to ensure that the targeted performance is learnt by your employee.
Specific Services
iSource always facilitates training on six key fronts:
Business Interlock: A process that aligns an organization’s learning strategy and delivery with business objectives.
Content Sourcing: Building and buying content based on learning objectives and delivery requirements.
Content Exchange: Creating and operating a central repository of content and knowledge objects.
Delivery: Planning and delivering high quality training across a mix of media in a cost efficient manner.
Learning Administration: Providing learning management and administrative services.
Operations: The overall processes encompassing functions related to service control, service integration and continuous improvement.
Manage Learning as a Business : Managing the overall learning lifecycle employing the processes and tools to monitor and measure learning results.
Our Methodology
Our approach spans on getting things done right on first time. Our steps include:
We aim to understand and analyze your instructional objectives and scope of work.
We submit a proposal with schedules, pricing and payment milestones for approval.
Perform detailed analysis of target audience and enabling objectives.
Implementing feedback with Alpha/ Beta and Final Release Signoff.
Content production and integration onto Learning Management Systems where required.
Design of instructional strategy and storyboarding of content with SME input.
Our eSolutions include
eLearning Software
Internet Based Learning and Learning
Learning Management Systems
Instructional Design Solutions
Outsourcing eLearning, Product Training, Training CD’s
Where can you use ID for targeted learning?
Corporate Training - With highly interactive and user-friendly tools that are designed to target learning, you can transfer knowledge and conduct in-house training for your employees.
Online Courses - Through ID, you can create online courses that teach skills or knowledge in any domain.
Product Tutorials - If you need to train people on a new software or product, you can use ID to create simulations or demonstrations that will ensure learning.
Web based training (WBT) and computer based training (CBT) - WBTs and CBTs can be used for online courses or training courses.
What services do we offer under Instructional Design?
Training Needs Analysis - This is necessary to decide whether there is a need for training. The first step is to identify the gap between a person's present performance level and his or her future performance potential. Next, we evaluate whether training will actually bridge this performance gap.
Instructional Analysis - This is where the instructional analysis is conducted in relation to the overall goal of the training programme. This will cover target trainee analysis, performance analysis, instructional goal analysis, content analysis and instructional medium analysis.
Macro level course design - This is a high level design of the structure of a course. The overall 'how' of the course is decided here. Decisions such as whether the course will be administered online or offline and whether an instructor will be present are made during macro level course design.
Curriculum Design - This decides the overall 'what' of the course. Decisions involving the kind of topics to be covered and their relation to performance gap will be taken here.
Instructional Strategies - Here's where the approach of the instruction is decided. Different instructional approaches such as simulations, learning games, quizzes etc are evaluated to see which best suits the desired learning goal.
Story boarding - The story board is the most detailed, conceptual view of your idea. It provides a screen by screen illustration of your instructional strategy, complete with actual visuals, audio and text.
The steps involved in developing an ID module.
Instructional Design Development is a two-phase process.
Functional Approach
Phase 1
During this phase, we arrive at the framework, which will define the methodologies to be adopted depending on the needs and the profile of the audience. We select the material to be used depending on whom it is meant for, set rules of engagement, kind of interactivity, kind of feedback, kind of delivery etc. This phase has two components:
Analysis
Needs Analysis, to identify the areas that need to be strengthened.
Task Analysis, to find out what tasks are necessary to do a job. This will help identify the pre-requisites .
Audience Analysis, to understand the learner profile.
Design
The Story Board: This will shape the look and feel of the ID module and involves a lot of creativity and understanding of the learning theories and methodologies. Every step is visualized by the Instructional Designer and captured in a storyboard as clear ideas, which will guide the fleshing of the framework of the design.
Media Design: This is vital part of the story boarding. The Instructional designer creates the images, video and audio elements to be presented to the learner.
Phase 2
The second phase of Instructional Design development is that of providing the flesh to the framework of the design. The three components of this phase are:
Developing the content
Creating the graphics
Programming
Outsource Value
Training
More and more large organisations are turning towards some kind of online learning focused with an automotive and do-it-once strategy.
Corporate training for all insightful companies has now become a powerful tool to improve business performance. The role of Corporate Training in companies today is integral in ensuring that your workforce is tuned into your organisation's goals.
Instructional Design can be used to increase the effectiveness of corporate training by targeting the designing, developing, packaging and delivery of the training program towards a specialised target audience.
Customer Demonstration
Product demonstrations allow presentation of ideas, concepts and products in the form of audiovisuals, animations & interactive multimedia simulations. Demos create a 'touch and feel' experience, giving the customers a taste of the 'real thing', making them relate better with the product.
Online demonstration of products can help reduce real costs and eliminate opportunity costs. By virtue of their accessibility, online demonstrations have a very wide reach and can provide instant customer feedback.
iSource engages its specialist visual & instructional designers, animators, content developers and software engineers that can provide you with innovative and customized product demo solutions to suit your requirements & objectives. Product demos are also ever-so useful to improve your sales & marketing
In an era of mass customisation, a product demo is a perfect medium to express your unique differentiation, which will ultimately influence buying decisions. A concise, self-running, intelligent demo can excite and motivate your clients towards a favourable decision.
We can create realistic, dynamic product demonstrations featuring your product highlights .
Based on inputs from your team, we will build a design and user interface that is intuitive while being sophisticated .
Our product demos can help you streamline and shorten your sales cycle .
Use product demos for E-Learning
Tutorials and user manuals in the form of simulations enable users to set up an application and receive guidance for troubleshooting. Simulations can also be used as e-learning modules for training sales personnel & customer service teams. Training can be conducted online, over the web/intranet, or as online seminars without re-locating people, thus increasing efficiency, reducing training costs and time.
We can create engaging and effective training modules that are interactive and can be distributed to large audiences.
We can integrate new modules with other e-learning applications.
We can build attendance & scoring features, quiz templates and more.
We can provide customized controls and menus for regular and advanced modules.
Use product demos to train customer service & technical support
New product demos and trouble-shooting demos can come in handy not only for customers, but also for training new employees, or getting existing employees up to speed with new aspects.
Further assistance can be provided in:
Creating visual modules and 'how to' tutorials for customer service and technical support staff. A good online help service allows users to go through basic, repetitive issues easily and lets the support staff spend more time solving complex support issues.
Formulating self-service support modules - dynamic technical simulations & tutorials for 24-hour customer support, reducing costs on expensive one-to-one contact.
Preparing effective training modules - creating new product demos, tutorials for training customer support staff.
Audience
Demos and simulations can provide product based and e-learning solutions across a sector of industries:
All our demos and simulations are created based on an understanding of your objectives, creating stimulating visual and audio presentations. They are creative, innovative, compelling without being otherwise overwhelming. Our demos constitute interactive product exploration sections that can create real application environments.
We can localize demos in more than one language, helping you reduce your marketing costs and facilitating your entry into newer markets.
We can also convert your product demo into 3D, to make it more interactive and realistic. We can publish demos, simulations, and tutorials for you in a variety of formats (web, CDROM, DVD, online transmissions), depending on your specific needs. Our rich media projects are so created that they can be accessed by over 98% of web users. Our content is rich in resolution, while it retains a small file size so that it can be streamed easily over the Internet and transmitted over e-mail.
We use only the best software to maximize the effectiveness of the demos & simulations. Contact us for information on how you can use product demonstrations and e-learning solutions effectively for your company's growth.
Core Area’s of where our training solutions are steered:
Employee Training Services
eLearning Solutions
Needs Survey
Skill Assessment
Skill Gap Analysis
Online Courses
Benefits of Performance Improvement Solutions:
High Productivity
High Efficiency
Higher Adaptability to Change
Employee Performance Improvement
Team Performance Improvement
Corporate Performance Improvement
Target Achievement
Learning & Consulting Services
iSource is experienced and has specialist consultants, business analysts and IT professionals ready to support your evolving human capital management and development needs. Our services organisation can provide the skills, knowledge and expertise necessary to deliver comprehensive solutions that address competency management, learning measurement, training design and effectiveness, process improvement, customer education and more.
Environment, Risk & Readiness Assessment
Project Planning & Management
Data Migration
Business Process Improvement
Competency Development
Performance Management
Learning Measurement, Analytics & Return on Investment (ROI)
Contact Us